You believe in the voice of the customer. You have outside research that gives you data
on your trouble spots. You may have even
identified customer personas and started to map out your customer journeys with
your internal team.
Now what?
One-two-five is in the business of optimizing the customer journey with your brand while driving top and bottom line results. We focus on the moments of truth and build measurable connections between employees and customers. We will talk to your customers , and use your outside research to validate the customer experience.
What’s more, we use this information to identify strategic priorities in all aspects of the organization. Reaching beyond the traditional focal points of sales and customer care we used a customer centric approach to inform priorities from business development to product features, from marketing efforts to supply chain improvements.
One-two-five identifies your customer experience leakage and pinpoints on-target solutions, helping to create an optimized customer journey and long-term sustainable growth. We work with your teams to overcome organizational silos, engage employees by focusing on common goals, and develop clear measurements and rewards to drive results for your business
To have a conversation about embarking on actually implementing real change in your organization contact:
jane@one-two-five.com
Now what?
One-two-five is in the business of optimizing the customer journey with your brand while driving top and bottom line results. We focus on the moments of truth and build measurable connections between employees and customers. We will talk to your customers , and use your outside research to validate the customer experience.
What’s more, we use this information to identify strategic priorities in all aspects of the organization. Reaching beyond the traditional focal points of sales and customer care we used a customer centric approach to inform priorities from business development to product features, from marketing efforts to supply chain improvements.
One-two-five identifies your customer experience leakage and pinpoints on-target solutions, helping to create an optimized customer journey and long-term sustainable growth. We work with your teams to overcome organizational silos, engage employees by focusing on common goals, and develop clear measurements and rewards to drive results for your business
To have a conversation about embarking on actually implementing real change in your organization contact:
jane@one-two-five.com